Contact PilotFlight Support
Email yigitcan.akinci@gmail.com. Postal address: Karslılar Mah. 82021 Sk. No: 4, 01170 Çukurova, Adana, Türkiye.
Include the PilotFlight version and build, iPhone or iPad model, iOS or iPadOS version, affected screen, action you took, and whether network and location access were available. Remove personal, payment or operationally sensitive information from screenshots. PilotFlight has no account, so support will never ask for an account password.
Subscription and access
PilotFlight has no free features. All features require an active monthly or yearly auto-renewable subscription. Eligible new subscribers may receive a one-month free introductory trial; Apple determines eligibility. Unless canceled at least 24 hours before the trial ends, the selected plan begins at its localized standard price and renews automatically. If an active purchase is not recognized, use Restore Purchases on the paywall or in Settings. To view, change or cancel, open Apple Subscriptions. Never send card or banking details to support.
Location, ownship or Flight Deck data is unavailable
Open iOS or iPadOS Settings → Privacy & Security → Location Services → PilotFlight and check the allowed location access and Precise Location. PilotFlight requests background updates only during a flight workflow that you start or arm; the operating system may show its location indicator while that use continues. Disabling location permission pauses an active GPS track.
Some Wi-Fi-only iPad models may not include built-in GNSS, and not every iPhone or iPad has every motion or barometric sensor. PilotFlight may use north-up presentation when a reliable true track or heading is unavailable.
Background flight recording
PilotFlight uses background location only after you start a flight recording, resume a recovered flight or arm automatic flight recording. If you no longer want recording, end the flight or disarm automatic recording. Disabling location permission in iOS or iPadOS pauses active GPS recording.
An offline map package will not download
In Offline Maps, check the network connection, available storage and the Wi-Fi Only preference. World packages can be large, so leave more free space than the package’s estimate. Transfer percentage and bytes appear on the download card. Supported interrupted downloads can pause and resume. Do not force-quit while package verification is completing.
Packages are stored locally on the device and excluded from iCloud backup. Delete a downloaded package from Offline Maps. Deleting the app also removes every local package.
Switching online and offline maps
When a compatible package is installed, select the offline base from the map-source control on Live Map. If automatic offline fallback is turned off, PilotFlight will not switch to a downloaded package when the network is lost. Apple online satellite, hybrid and terrain views require a network connection and are not included in an offline package.
Weather or airport data will not refresh
Check the internet connection and exact four-character ICAO identifier. AviationWeather.gov requests are rate-limited; wait for the time shown instead of repeatedly pressing refresh. A missing report is not an all-clear. Always verify current approved official sources before flight.
A saved route, note or flight log is missing
Do not delete or reinstall the app before contacting support. This information is stored in the device’s local app container, not an account; deleting the app removes the container and offline maps. Tell us the last successful action, any storage warning shown and when the issue began.
Delete local data
Delete flight plans, user markers, notes and flight logs in their respective screens. Manage aircraft profiles and minimums in Settings, and remove map packages in Offline Maps. Delete the app to remove the complete local container. Manage Apple backups through your own iCloud or device-backup settings.
Privacy and terms
The PilotFlight Privacy Policy explains processing and deletion choices. Use of PilotFlight is subject to the Apple Standard End User License Agreement (EULA).
Safety notice
PilotFlight is a supplemental flight-planning and situational-awareness aid only. It is not a certified primary flight instrument or approved navigation database and does not replace official weather, NOTAMs, approved charts, aircraft documentation, regulations, certified equipment or pilot judgment. In an emergency, use established aviation and emergency services, not app support.